Domestic & Commercial Motor

Australia’s motor insurance market is holding steady, with loss ratios at decade-low levels, thanks to easing claims frequencies and inflation. Yet cost pressures remain front of mind, from tackling motor trade skill shortages and fraud to reforming towing and salvage practices. At the same time, the industry is reshaping: the rise of electric vehicles is adding repair complexity, while mergers and acquisitions are accelerating market transformation. With stability, challenges and disruption all unfolding at once – how can insurers best meet demands and provide value for money?